Returns & Refunds

Last updated: 9 August 2026

This policy applies to consumer purchases from Tiger Eyea, a trading name of Tiger Eye Atelier Ltd. It is in addition to, and does not replace, your statutory rights.

1. Your right to cancel an online order

You may cancel an eligible online order without giving a reason by telling us within 14 days after the day you receive the goods. If an order contains items delivered on different days, the period starts the day after the final item is received.

After notifying us, you have a further 14 days to send the goods back. Email info@tigereyea.co.uk with your order number and a clear statement that you wish to cancel. We will provide the return instructions and address.

2. Condition of returned items

You may inspect and try on an item as you would in a shop. Please return it securely, preferably with its original presentation box, certificates and accessories. We may reduce the refund only where handling beyond what is reasonably necessary has diminished the item’s value.

3. Return postage

For a change-of-mind cancellation, you are responsible for the direct cost of returning the item. We strongly recommend using a tracked and insured service because the item remains your responsibility until it reaches us.

If an item is faulty, damaged, misdescribed or incorrect, we will cover reasonable return costs and provide the remedy required by law.

4. Refunds

We will refund eligible payments, including the cost of our least expensive standard delivery option where a delivery charge was paid. Any additional amount paid for an enhanced or express service is not refundable unless that service was not provided as agreed.

We will issue the refund to the original payment method within 14 days after we receive the goods back or, if earlier, after you provide evidence that they were returned. Your bank or card provider may take additional time to display the credit.

5. Items excluded from change-of-mind cancellation

• Items made to your specification or clearly personalised.
• Sealed goods that are not suitable for return for health or hygiene reasons once the seal has been broken. For earrings, the cancellation return is accepted only while any hygiene seal remains intact.

These exclusions do not apply where an item is faulty, damaged or not as described.

6. Faulty or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described. Under the Consumer Rights Act 2015, you may have a 30-day short-term right to reject faulty goods for a refund. After that period, you may be entitled to a repair or replacement and, where the legal conditions are met, a price reduction or final right to reject.

Please contact us with your order number, a description of the issue and photographs where helpful. We will not ask you to pay the cost of returning goods confirmed as faulty or incorrect.

7. Exchanges

Exchanges are subject to availability. The quickest option is normally to return the eligible item and place a new order. This does not affect any right to a repair or replacement for faulty goods.