Client care
Shipping & Delivery
Every Tiger Eyea piece is carefully checked, securely packaged and dispatched with tracking. Complimentary standard delivery is available for UK orders.
Shipping & Delivery Policy
This policy applies to orders placed with Tiger Eyea, a trading name of Tiger Eye Atelier Ltd.
1. Order processing
Orders are normally prepared within 1–2 business days. Business days exclude weekends and UK bank holidays. During launches, holidays or unusually busy periods, preparation may take a little longer; we will contact you if a material delay affects your order.
2. UK delivery
- Standard delivery: complimentary, normally 3–5 business days after dispatch.
- Delivery dates are estimates unless we expressly agree a specific date with you.
- Unless a different time has been agreed, goods will be delivered without undue delay and no later than 30 days after the order is accepted.
3. International delivery
International delivery is available to selected destinations shown at checkout and is currently complimentary where offered. Delivery normally takes 7–14 business days after dispatch, but customs processing may cause delays.
The recipient is responsible for any import duty, local tax or customs charge imposed by the destination country. These charges are not included in our prices and cannot be predicted by us.
4. Tracking and delivery details
We will send a dispatch confirmation with tracking information when your order leaves us. Please check your delivery address carefully before placing the order and contact us promptly if a correction is needed. Once an order has been dispatched, an address change may not be possible.
5. Delays and missing parcels
If tracking has not updated or your parcel has not arrived within the expected period, email us with your order number. We will investigate with the carrier and keep you informed. We remain responsible for the goods until they are delivered to you, or to a person you have identified to receive them.
6. Damaged, faulty or incorrect items
Please inspect your order on arrival. If an item is damaged, faulty or not what you ordered, contact us as soon as reasonably possible and include your order number and clear photographs of the item and packaging. We will arrange an appropriate remedy and cover reasonable return costs where the goods are faulty, damaged or incorrect.